Hi Timo,
Actually these kind of issues are more suitable for the dev@ list than
for the otrs@ list...
Are you using LDAP or AD as the customer backend?
Kindest regards,
--
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On Wed, Sep 2, 2009 at 08:37, Rupp Timo<[email protected]> wrote:
> Hi,
>
> I've got a problem with the new auto completion for customers. Each time
> either the already typed part of the name or one field of the suggested
> cutomers contains a German umlaut (or other special chars) the suggestion box
> doesn't appear. I think it's an IIS speciality :-)
>
> OTRS 2.4.3 / IIS 6.0 / MS SQL
>
> I already tried a few things...
>
> Add "escape" method here (AgentCustomerSearch.dtl) will fix the umlaut
> problen in the search string, but all spaced will be double-encoded. Spaces
> seem to be already encoded by YUI control.
>
> myAutoComp.generateRequest = function(sQuery) {
> return "?Action=AgentCustomerSearch&Search=" + escape( sQuery );
> };
>
>
> Replace the code snipped that uses "Ascii2Html" (AgentCustomerSearch.pm) by
> inserting "HTML::Entities::encode" into the following code. To get the
> suggestion box to work I have to encode the plain value as well, so this hack
> is not very good.
>
> push @Data, {
> CustomerKey => $CustomerUserID,
> CustomerValue =>
> HTML::Entities::encode($CustomerUserList{$CustomerUserID}),
> CustomerValuePlain =>
> HTML::Entities::encode($CustomerValuePlain),
> };
>
> With these hacks the box appears each time it should but it produces new
> problems: the search string must not contain spaces and the plain value in
> result array is destroyed.
>
> Encoding in DB and HTML pages of OTRS UI are correct.
>
> I hope to get some suggestions to fix this. An IIS configuration issue? THX!
>
> Timo Rupp
> Leiter Entwicklung
>
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