Thanks Martin! Very much! This will let me create a solution I needed for Manager notification at Customer Companies!! Homerun over the fence! :)
~Tim Timothy J. Deerinck Owner / Senior Network & Systems Engineer Bringing Technologies Together To Work For You... Web: www.networkp.com Corp: 209.456.5310 x 205 Stockton: 209.670.9200 Lodi: 209.642.4170 Turlock: 209. 485.9069 Fax: 209.623.4656 Toll Free: 877.456.5310 -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Martin Edenhofer Sent: Tuesday, September 01, 2009 1:33 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Ticket Update YES! :) -Martin On 01.09.2009, at 22:30, Timothy J. Deerinck wrote: > Martin, > > Thanks for the reply back. Does the fix address the issue I was > talking about though? When a note would be added to a ticket, it > would endlessly loop. So this is fixed in 2.4.4? > > ~Tim > > Timothy J. Deerinck > Owner / Senior Network & Systems Engineer > > > Bringing Technologies Together To Work For You... > Web: www.networkp.com > Corp: 209.456.5310 x 205 > Stockton: 209.670.9200 > Lodi: 209.642.4170 > Turlock: 209. 485.9069 > Fax: 209.623.4656 > Toll Free: 877.456.5310 > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf > Of Martin Edenhofer > Sent: Tuesday, September 01, 2009 10:11 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Ticket Update > > Hi Tim, > > that's funny. I did the same by fixing Bug# 4149 - The "TicketCreate" > event, used for event based notification, did not have access to > Article attributes due to the creation time of the article. The sender > of the original article could not be used in the notification > (http://bugs.otrs.org/show_bug.cgi?id=4149 > ). > > So good news. This issue is solved with OTRS 2.4.4 (is available > tomorrow). :) > > -Martin > > On 01.09.2009, at 18:44, Timothy J. Deerinck wrote: > >> Hello, >> >> I am trying to find a way to use Event Notifications to send >> activity updates to users (not just the agent or customer user). I >> setup a Notification with "Add Note" as the trigger, and it created >> a very nasty loop sending hundreds of e-mails since it reported the >> notification as another add note. Infinite Loop! L >> >> What I want is anytime anything is done to a ticket, the system will >> send a notification without creating a loop. Can this be done??? >> >> ~Tim --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
