Hi David, I guess that's actually what email-external is meant for?
But if you'd really want to do this, and you're on 2.4.x, you could create an event-based notification for this: Recipient: Customer Event: ArticleCreate Article Type: note-external You can use <OTRS_AGENT_SUBJECT[999]> and <OTRS_AGENT_BODY[999]> to get the subject and body from the note in your notification. Regards, Michiel On Thu, Sep 10, 2009 at 3:48 PM, David Holder <[email protected]> wrote: > > Hi Everyone, > > If my interpretation is right, when I add a note to a ticket I get two > options, Note-Internal and Note-External, I assume that Note-Internal is used > for agents only, and Note-External is used for customers and is therefore > visible via the customer logon. > > What I would like to do is when I add a note to a ticket, the contents are > sent to the customer of that ticket via e-mail. Does anyone know how I should > go about this? > > Thanks, > > David > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
