Hi Michiel, I don't have email-external as an option when creating a note for a ticket. I'd rather have that option rather than creating a event based notification though.
Cheers, David On Thu, Sep 10, 2009 at 2:57 PM, Michiel Beijen <[email protected]> wrote: > Hi David, > > I guess that's actually what email-external is meant for? > > But if you'd really want to do this, and you're on 2.4.x, you could > create an event-based notification for this: > > Recipient: Customer > Event: ArticleCreate > Article Type: note-external > > You can use <OTRS_AGENT_SUBJECT[999]> > and <OTRS_AGENT_BODY[999]> to get the subject and body from the note > in your notification. > > Regards, > > Michiel > > On Thu, Sep 10, 2009 at 3:48 PM, David Holder <[email protected]> > wrote: > > > > Hi Everyone, > > > > If my interpretation is right, when I add a note to a ticket I get two > options, Note-Internal and Note-External, I assume that Note-Internal is > used for agents only, and Note-External is used for customers and is > therefore visible via the customer logon. > > > > What I would like to do is when I add a note to a ticket, the contents > are sent to the customer of that ticket via e-mail. Does anyone know how I > should go about this? > > > > Thanks, > > > > David > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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