Hi, Thanks for the help,
I have reset the otrs instance permissions (using SetPermissions.pl); restarted
the Oracle Server and apache. So far I am creating new tickets successfully.
However, at the backend, I'm getting the following error:
=========================================
[Error][Kernel::System::Ticket::TicketNumberLookup][Line:637]: ERROR Database
disconnected, SQL: 'SELECT tn FROM ticket WHERE id = ?'
============================================
What could this be?
Michael
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