first of all you have to patch Ticket.pm ( http://bugs.otrs.org/show_bug.cgi?id=4257) otherwise you'll go crazy trying to understand why notification doesn't works
On Fri, Oct 16, 2009 at 10:01 AM, Michael Mayaka <[email protected]>wrote: > Hi All, > I have been using Autoresponse<>queue to automatically respond to customers > when new tickets are created. My question is, how can I automatically notify > customers when their tickets are closed/updated? I have gone through > "Notification" and "Notification(Event)" - Which of these can be used as an > automatically triggered response to an event and how? (I'm using otrs2.4.4) > > Michael > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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