Hi David,
Yes, the notification event is marked as valid; from Marco's advice, I've also
tested with the "state" deselected but no notification is sent on ticket close.
This is what is posted on the syslog when I create and close a ticket:
=============================================
Oct 16 13:53:03 appsvr1 OTRS-CGI-11[6798]:
[Notice][Kernel::System::PostMaster::NewTicket::Run] Take UserLogin
(imisdewcis) from customer source backend based on ([email protected]).
Oct 16 13:53:03 appsvr1 OTRS-CGI-11[6798]:
[Notice][Kernel::System::PostMaster::NewTicket::Run] Take UserCustomerID
([email protected]) from customer source backend based on
([email protected]).
Oct 16 13:53:03 appsvr1 OTRS-CGI-11[6798]:
[Notice][Kernel::System::Ticket::TicketCreate] New Ticket [11013137/End-User
Notifi] created (TicketID=718,Queue=IT Helpdesk,Priority=3 normal,State=new)
Oct 16 13:53:03 appsvr1 OTRS-CGI-11[6798]:
[Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to
'[email protected]' from 'IT Helpdesk <[email protected]>'. HistoryType
=> SendAutoReply, Subject => [Ticket#11013137] End-User Notification Te [...];
Oct 16 13:53:03 appsvr1 OTRS-CGI-11[6798]:
[Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response
(SendAutoReply) for Ticket [11013137] (TicketID=718, ArticleID=6574) to
'[email protected]'.
Oct 16 13:53:04 appsvr1 OTRS-CGI-11[6798]:
[Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent
'NewTicket' notification to '[email protected]'.
Oct 16 13:53:04 appsvr1 OTRS-CGI-11[6798]:
[Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent
'NewTicket' notification to '[email protected]'.
Oct 16 13:53:04 appsvr1 OTRS-CGI-11[6798]:
[Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent
'NewTicket' notification to '[email protected]'.
Oct 16 13:53:04 appsvr1 OTRS-CGI-11[6798]:
[Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent
'NewTicket' notification to '[email protected]'.
Oct 16 13:53:04 appsvr1 OTRS-CGI-11[6798]:
[Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent
'NewTicket' notification to '[email protected]'.
Oct 16 13:53:05 appsvr1 OTRS-CGI-11[6798]:
[Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent
'NewTicket' notification to '[email protected]'.
Oct 16 13:53:05 appsvr1 OTRS-CGI-11[6798]:
[Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 email(s)
from ithelpdesk/198.168.12.7.
================================================================================================
Michael
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