Hi Michael, Are the event notifications marked as valid?
Try and create a test ticket, close it, and then view your syslog and post the results. Regards, David On Fri, Oct 16, 2009 at 11:04 AM, Michael Mayaka <[email protected]>wrote: > Hi David, thanks for your step-by-step solution BUT the notifications > aren't being sent out (The Auto-response works perfectly fine) > I have done the following: > 1. Updated Ticket.pm from v 1.412 to v 1.416 > 2. Selected the following on Admin=>Notification (Event): > Recipient : Customer > Event : TicketStateUpdate > State : Closed successful / Closed unsucsessful > Subject: Ticket Closed! > [<OTRS_TICKET_TicketNumber>](<OTRS_CUSTOMER_SUBJECT[18]>) > Text: Hi <OTRS_UserFirstname>, > Your ticket has been resolved by the support team as follows: > <OTRS_AGENT_BODY> > <OTRS_CURRENT_UserFirstname> <OTRS_CURRENT_UserLastname> > (IT Helpdesk) > > Any idea on what I could be doing wrong? > > Michael > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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