But OTRS sends autoreplies from the system address specified in [Email addresses] and assigned to the queue in [Queue]. Moreover, check Core::Sendmail in [Sysconfig]->Framework.
BR, Ilya -----Original Message----- From: Dejan Miklavcic <[email protected]> To: Ilya Kornev <[email protected]> Date: Mon, 19 Oct 2009 14:05:44 +0200 Subject: Re: Re[2]: [otrs] Windows installation 2.4.4 does not send notifications or auto replies > Huh, this is interesting : > I always get error that there is no mailbox ? Why is that ? > dejan.miklavcic is email of user "dejan.miklavcic" and it is defined > in otrs. This mail is valid on our domain. > > > > [Mon Oct 19 14:01:55 > 2009][Notice][Kernel::System::Ticket::TicketCreate] New Ticket > [2009101910000018/t3] created (TicketID=4,Queue=Programski help > desk,Priority=3 normal,State=new) > [Mon Oct 19 14:01:56 > 2009][Error][Kernel::System::Email::SMTP::Send][131] Can't send to > '[email protected]': 5505.1.1 <[email protected]>... No > mailbox > ! Enable Net::SMTP debug for more info! > [Mon Oct 19 14:01:56 > 2009][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent > auto response (SendAutoReply) for Ticket [2009101910000018] > (TicketID=4, ArticleID=) to '[email protected]'. > [Mon Oct 19 14:01:56 > 2009][Error][Kernel::System::Email::SMTP::Send][131] Can't send to > 'r...@localhost': 5505.1.1 <r...@localhost>... No mailbox > ! Enable Net::SMTP debug for more info! > [Mon Oct 19 14:01:56 > 2009][Notice][Kernel::System::Ticket::Article::SendAgentNotification] > Sent agent 'NewTicket' notification to 'r...@localhost'. > [Mon Oct 19 14:01:57 > 2009][Error][Kernel::System::Email::SMTP::Send][131] Can't send to > '[email protected]': 5505.1.1 <[email protected]>... > No mailbox > ! Enable Net::SMTP debug for more info! > [Mon Oct 19 14:01:57 > 2009][Notice][Kernel::System::Ticket::Article::SendAgentNotification] > Sent agent 'NewTicket' notification to '[email protected]'. > [Mon Oct 19 14:01:57 > 2009][Error][Kernel::System::Email::SMTP::Send][131] Can't send to > '[email protected]': 5505.1.1 <[email protected]>... No > mailbox > ! Enable Net::SMTP debug for more info! > [Mon Oct 19 14:01:57 > 2009][Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendCustomerNotification] > Sent customer 'novi ticket' notification to '[email protected]'. > [Mon Oct 19 14:01:57 > 2009][Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched > 1 email(s) from ppodrska/pop.velpro.ba. > > > 2009/10/19 Ilya Kornev <[email protected]>: > > And what does History say? > > Any records like 'SendAutoReply'? > > > > BR, > > Ilya > > > > -----Original Message----- > > From: Dejan Miklavcic <[email protected]> > > To: Ilya Kornev <[email protected]> > > Date: Mon, 19 Oct 2009 13:42:19 +0200 > > Subject: Re: [otrs] Windows installation 2.4.4 does not send notifications > > or > > auto replies > > > >> Hi Ilya, > >> > >> I assigned autoreplies to all ques possible (default replies for each, > >> and later tried with my own replies), and I turned on notifications > >> for all users but still nothing. > >> > >> rgds, > >> > >> Dejan > >> > >> 2009/10/19 Ilya Kornev <[email protected]>: > >> > Hi, Dejan. > >> > > >> > Make sure you assigned autoreplies to the queues [ Auto Responses <-> > >> > Queue ]in the Admin area. > >> > As for notifications, check Users, notifications might be turned off for > >> > some (or all) of them. > >> > > >> > Best regards, > >> > Ilya Kornev > >> > > >> > > > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
