Thank you a lot Shawn, this solved my problem !!! I got everything set up right, as I surfed this forum and documentation for few days (I hate when someone tells me RTFM :), but I didn't know about this.
rgds, Dejan >Are you talking about users, or customers? If you are having problems >with users, your firewall may be blocking messages. Try the setting >SendmailNotificationEnvelopeFrom: , as this is not set by default. >This will trip up notification deliver (New Ticket, Ticket Move Into, >etc.) -- >Shawn Beasley >shawn at otrs.org >Computers make work that one would not have without them go faster! --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
