Marco Vannini wrote: > Try to see if Ticket::Frontend::MenuModule###310-FreeText: is enabled > in Config Options: Ticket -> Frontend::Agent::Ticket::MenuModule
Activating Frontend::Module###AgentTicketFreeText: in Frontend::Agent::ModuleRegistration did it for me. I can now mark a incoming email service request as a master ticket. split it into as many queues as I wish with each split being a slave. Once all components of the service request are fulfilled I can close master and slave in one action. Thanks for your help. > > > MV > > > On Wed, Oct 21, 2009 at 1:43 AM, Rodney McDuff <[email protected] > <mailto:[email protected]>> wrote: > > Hi Shawn > > Shawn Beasley wrote: > > This is enabled as a standard feature. Can you put a screenshot > > somewhere to depict what you are talking about exactly. Here is a > > standard installation. > I'm running OTRS 2.4.4/ITSM 1.3.1. I was following the Master/Slave > youtube video as I am interested in making an initial service request > email ticket into a master ticket and then splitting it into different > queues whoses agents complete the various aspects of provisioning the > service. > > In the video you need to use the functionality of the "Free > Fields" link > exactly as you have depicted in the screencast you provided. However I > have no such link. > > http://www.screencast.com/t/WGmCHDG8wXRu > > > > > > > http://screencast.com/t/L2f4EspMvb > > > > On Oct 20, 2009, at 6:09 AM, Rodney McDuff wrote: > > > >> How do you get the "Free Fields" link in the Ticket Zoom window? > >> > >> Shawn Beasley wrote: > >>> Hi, > >>> > >>> http://www.youtube.com/watch?v=zkc_qTCSloo > >>> > >>> Video is out > >>> > >>> On 08.10.2009, at 17:16, Shawn Beasley wrote: > >>> > >>>> Hi, > >>>> > >>>> The feature video will be available on youtube today. > >>>> > >>>> On 08.10.2009, at 14:26, Adam Bator wrote: > >>>> > >>>>> I can see that you can also link ticket to a master in bulk > action. > >>>>> Untortunetly it is imposible to set a ticket as a Master > once it was > >>>>> created. > >>>>> > >>>>> I am just testing the feature it would be good to have simple > >>>>> documentation or video so looking forward to it. > >>>> > >>>> > >>>> -- > >>>> > >>>> Shawn Beasley > >>>> [email protected] <mailto:[email protected]> > >>>> > >>>> Computers make work that one would not have without them go > faster! > >>>> > >>>> > >>>> > >>>> > >>>> > --------------------------------------------------------------------- > >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>>> Archive: http://lists.otrs.org/pipermail/otrs > >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>>> > >>>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > >>>> http://www.otrs.com/en/support/enterprise-subscription/ > >>> > >>> > --------------------------------------------------------------------- > >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>> Archive: http://lists.otrs.org/pipermail/otrs > >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>> > >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > >>> http://www.otrs.com/en/support/enterprise-subscription/ > >> > >> > >> -- > >> Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam > >> Manager, Strategic Technologies Group| Ex luce ad tenebras > >> Information Technology Services | > >> The University of Queensland | > >> EMAIL: [email protected] <mailto:[email protected]> > | > >> TELEPHONE: +61 7 3365 8220 | > >> > >> > >> > --------------------------------------------------------------------- > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> > >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > >> http://www.otrs.com/en/support/enterprise-subscription/ > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > -- > Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam > Manager, Strategic Technologies Group| Ex luce ad tenebras > Information Technology Services | > The University of Queensland | > EMAIL: [email protected] <mailto:[email protected]> | > TELEPHONE: +61 7 3365 8220 | > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > ------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ -- Dr. Rodney G. McDuff |Ex ignorantia ad sapientiam Manager, Strategic Technologies Group| Ex luce ad tenebras Information Technology Services | The University of Queensland | EMAIL: [email protected] | TELEPHONE: +61 7 3365 8220 | --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
