> Master/Slave is a function that is installed from the package repository.
gaaa! just had to choose the right Mirror and hit Refresh, THANKS for that hint, maybe the Documentation could state that a _little_ more clearer - okay, now the package is installed i'm able to set NEWly created tickets to master, found no way to do that post creation? Moreover, when trying to link a ticket to such a master ticket, note's and closing events don't appear on the slave (ticket) - as we might have expected? So i cannot wait to see this thing in action in that video from you, so i might see what i've done wrong. regards, ffe Shawn Beasley schrieb: > Hi, > > > On 06.10.2009, at 13:34, Franz Esberger wrote: > >> Hi, >> >> i think there should be "new" Link Types (but i don't get them) in order >> to link two existing Tickets that have some Context and should be >> handled equally (Notes, Closing etc) >> > > The short is, you have to mark a ticket as master, then tickets can be > linked to this master during creation or afterward. Sorry, so short :( --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
