Hi, i think there should be "new" Link Types (but i don't get them) in order to link two existing Tickets that have some Context and should be handled equally (Notes, Closing etc)
regards, ffe Marco Vannini schrieb: > Hi, > I've find hard it too. As I can see you could set master and slave during a > creation of a new ticket or with a generic agent job > > > > On Tue, Oct 6, 2009 at 11:48 AM, Franz Esberger <[email protected]> wrote: > > >> Hi, >> >> might be a simple questions but i simply don't get it: >> >> Where to enable the Master/Slave Ticket Feature ? >> >> Whenever i'm trying to link a Ticket i have only the Types "normal", >> "Parent" and "Child" available. >> >> Any hints ? >> >> cheers, >> ffe >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> >> > > > ------------------------------------------------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
