Hi all,
Please help me with following problem. I've enabled LDAP authentication
for agents. Some of our agents can access to OTRS properly, but some of
them cannot access to it. Am sending log entries for that: Also there
are 2 types of problem.
1. User authenticated but No user data.
Oct 28 14:58:19 otrs OTRS-CGI-10[58313]:
[Notice][Kernel::System::Auth::LDAP::Auth] User: user_name
(CN=user_name,OU=Internal,OU=DEP,OU=DIV,DC=xxx,DC=com) authentication ok
(REMOTE_ADDR: 192.168.1.55).
Oct 28 14:58:19 otrs OTRS-CGI-10[58313]:
[Notice][Kernel::System::User::GetUserData] Panic! No UserData for user:
'user_name'!!!
Oct 28 14:58:19 otrs OTRS-CGI-10[58313]:
[Error][Kernel::System::Auth::Sync::LDAP::Sync][Line:261]: Can't create
user 'user_name' (CN=user_name,OU=Internal,OU=DEP,OU=DIV,DC=xxx,DC=com)
in RDBMS!
I think OTRS copies and saves user data from LDAP when user logged into
OTRS in first time. But in this case it cannot do that.
2. Cannot search thorough corresponding organizational unit.
Oct 28 11:09:19 otrs OTRS-CGI-10[57322]:
[Notice][Kernel::System::Auth::LDAP::Auth] User: user_name
(CN=USER_NAME,CN=Computers,DC=xxx,DC=com) authentication failed:
'80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error,
data 52e, vece
Oct 28 11:09:19 otrs OTRS-CGI-10[57322]:
[Error][Kernel::System::User::UserLookup][Line:696]: No UserID found for
'user_name'!
OTRS should search thorough OUs but in this case it cannot. I've checked
all data on AD and found no difference between users. So I do not figure
out that why some search can go thorough OU (correct) some of them cannot.
I have to solve these problems urgently. Also I did not find anything to
help for that. Please, help me guys.
--
Altangerel Ganbold
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