Maurer, Hermann wrote:
Hi,
sorry, I cannot help you with this issue, because our agents are using a SSO
solution to login and therefore:
$Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth';
What does ldapsearch say for agents, who can login and who cannot? Please use
ldapsearch as with the same parameters (basedn etc.) as you are having in the
configuration file.
LDAP search usually says authentication ok (saw from log). And find all
data from AD. But in next line, No user data!!! It seems OTRS cannot
sync LDAP to local DB. Unfortunately, I don't know what wrong is.
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