Hi Altangerel,
we're using MS ADS (Windows 2003 servers) as LDAP backend for OTRS very
successfully. I'm sending the appropriate section of our configuration, which
we haven't have any problems yet with, like you described.
$Self->{CustomerUser} = {
Name => 'LDAP Backend',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => 'mdname.firma.com',
BaseDN => 'dc=firma,dc=com',
SSCOPE => 'sub',
UserDN => 'domain\username',
UserPw => 'userpass',
AlwaysFilter => '(objectclass=user)',
Die => 1,
Params => {
raw => qr/(?i:^jpegPhoto|;binary)/,
},
},
CustomerKey => 'cn',
CustomerID => 'mail',
CustomerUserListFields => ['cn', 'mail'],
CustomerUserSearchFields => ['cn', 'sn', 'mail'],
CustomerUserPostMasterSearchFields => ['mail', 'cn', 'sn'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
[ 'UserSalutation', 'Title', 'title', 1, 0, 'var',
'', 0 ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var',
'', 0 ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var',
'', 0 ],
[ 'UserLogin', 'Login', 'cn', 1, 1, 'var',
'', 0 ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var',
'', 0 ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var',
'', 0 ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var',
'', 0 ],
[ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var',
'', 0 ],
[ 'UserComment', 'Comment', 'description', 1, 0, 'var',
'', 0 ],
[ 'UserLocation', 'Location', 'l', 1, 0, 'var',
'', 0 ],
],
};
Have you already searched with ldapsearch? Have you seen any differences
between the data of users, who can be found and who cannot?
Which perl-ldap package are you using? We're using 0.34.
Mit freundlichen Grüßen / Kind Regards
Hermann Maurer
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