Hi Marco,
Regarding point no 1 Following are the modules are installed on my system
[r...@otrs bin]# ./otrs.checkModules
o CGI............................ok (v3.48)
o Date::Pcalc....................ok (v1.2)
o Date::Format...................ok (v2.23)
o DBI............................ok (v1.609)
o DBD::mysql.....................ok (v3.0007)
o Digest::MD5....................ok (v2.36)
o Crypt::PasswdMD5...............ok (v1.3)
o LWP::UserAgent.................ok (v2.033)
o Encode::HanExtra...............ok (v0.23)
o IO::Scalar.....................ok (v2.110)
o IO::Wrap.......................ok (v2.110)
o MIME::Base64...................ok (v3.07)
o Mail::Internet.................ok (v2.04)
o MIME::Tools....................ok (v5.427)
o Net::DNS.......................ok (v0.59)
o Net::POP3......................ok (v2.28)
o Mail::POP3Client...............ok (v2.18 )
o IO::Socket::SSL.............ok (v1.01)
o Net::IMAP::Simple..............ok (v1.17)
o Net::IMAP::Simple::SSL......ok (v1.3)
o Net::SMTP......................ok (v2.29)
o Authen::SASL................ok (v2.12)
o Net::SMTP::SSL..............ok (v1.01)
o Net::LDAP......................ok (v0.39)
o GD.............................ok (v2.44)
o GD::Text....................ok (v0.86)
o GD::Graph...................ok (v1.44)
o GD::Graph::lines............ok (v1.15)
o GD::Text::Align.............ok (v1.18)
o PDF::API2......................ok (v0.73)
o Compress::Zlib..............ok (v1.42)
o SOAP::Lite.....................ok (v0.710.10)
o XML::Parser....................ok (v2.36)
The spam problem is solved now but still the mails sent by OTRS is not
going on my company group id.
Regards,
Sourabh Sarwate
On Fri, Nov 6, 2009 at 7:25 PM, Marco Vannini <[email protected]>wrote:
> Hi S...,
>
> 1) Is your configuration right for gmail (smtps) ? are there all needed
> modules installed (/opt/otrs/bin/otrs.checkModules) ?
> 2) probably because mail are sent as from r...@localhost ? check Framework
> -> Core in sysconfig
> *
> *
> *hth*
> *
> *
> *MV
> *
>
> On Fri, Nov 6, 2009 at 11:13 AM, Sourabh Sarwate <[email protected]>wrote:
>
>> Hi
>>
>> This is Sourabh Sarwate from India. I am new to OTRS and implementing
>> OTRS for my organization. Presently I am facing 2 problem in sending mail
>>
>> 1)I Our company mail ids on google group and the OTRS system is not able
>> to send the mails on these Id.
>> 2) Any mail sent on other then my companey id is treated as spam at clinet
>> end.
>>
>>
>> Can anyone suggest me how I can overcome from this problem.
>>
>> Regards,
>> Sourabh Sarwate
>>
>>
>>
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