yes, it should be something like this. ie, this is the incoming mail
from: ConfigurationManager to: deployment, otrs Subject: REV-EBIS version REV-EBIS_209.0.6.B1_IT Available for Test Environment Body: Availability in System Test environment. Release REV-EBIS version REV-EBIS_209.0.6.B1_IT available for System Test environment on the Italian StarTeam server Project: Business_Intelligence View: REV-EBIS_209.0.6.B1_IT CR implemented: n.a. Bug Solved: 75948;76004 for the last two row I would like to get (for CR) n.a (or the values that could be present) and (for Bug Solved) 75948;76004 and populate freetext7 and freetext8 respectively. On Sun, Nov 22, 2009 at 11:25 PM, James Morgan <[email protected]>wrote: > Sorry, I don’t understand the request. Are you wanting to parse the > incoming message and then set FreeText fields accordingly? > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Marco Vannini > *Sent:* Saturday, 21 November 2009 2:43 AM > *To:* User questions and discussions about OTRS. > *Subject:* [otrs] freefield autofill > > > > Hi all, > > > > Is there anyone that has an freefield autofiller just ready and modifiable > ? I mean something like a mysql trigger or something else that parse > incoming mail (so insert into) and take values and update the same record ? > > > > thanks in advance. > > > > MV > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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