Yes it might be, I thought that a trigger could be faster end easiest and would not impact the normal and clean flow that PostMasterMailbox implements. I was thinking at a script that could be executed by the GenericAgent too but I cannot see how having just ARG[0] and ARG[1] that I think they are not enougth for my job. So, probably I'll go through a fetchmail/procmail solution that I think it's similar to what you told me.
Thank you very mutch. cheers. MV On Sun, Nov 22, 2009 at 11:54 PM, James Morgan <[email protected]>wrote: > I did something similar to this with RT and OTRS. There’s a department > here that uses RT and we use OTRS, so I wrote a script that can accept the > piped output from sendmail (as an alias), parse the message subject (which > had the RT number in it) and add the RT number to one of the FreeText > fields. It also did a MySQL lookup on the ticket table to work out which > ticket number in OTRS was correct for that RT number and then modified the > subject line of the message to suit (added [Ticket#...] because RT strips it > out). > > > > I suggest it might be a decent option for you. > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Marco Vannini > *Sent:* Monday, 23 November 2009 9:36 AM > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] freefield autofill > > > > yes, it should be something like this. > > > > ie, this is the incoming mail > > > > from: ConfigurationManager > > to: deployment, otrs > > Subject: REV-EBIS version REV-EBIS_209.0.6.B1_IT Available for Test > Environment > > Body: > > Availability in System Test environment. > > Release REV-EBIS version REV-EBIS_209.0.6.B1_IT available for System Test > environment on the Italian StarTeam server > > Project: Business_Intelligence > > View: REV-EBIS_209.0.6.B1_IT > > CR implemented: n.a. > > Bug Solved: 75948;76004 > > > > for the last two row I would like to get (for CR) n.a (or the values that > could be present) and (for Bug Solved) 75948;76004 and populate freetext7 > and freetext8 respectively. > > > > > > > > On Sun, Nov 22, 2009 at 11:25 PM, James Morgan <[email protected]> > wrote: > > Sorry, I don’t understand the request. Are you wanting to parse the > incoming message and then set FreeText fields accordingly? > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Marco Vannini > *Sent:* Saturday, 21 November 2009 2:43 AM > *To:* User questions and discussions about OTRS. > *Subject:* [otrs] freefield autofill > > > > Hi all, > > > > Is there anyone that has an freefield autofiller just ready and modifiable > ? I mean something like a mysql trigger or something else that parse > incoming mail (so insert into) and take values and update the same record ? > > > > thanks in advance. > > > > MV > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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