I've to rectify myself... CMD space in GenericAgent is more then enough for me because this mail goes to a generic queue and I just have to classify them. so, with the same criteria used in GA I can execute a script where it takes ticket_id (ARG[1]) and goes in article table with a batch select, it parse what I need and then, with the same ticket_id I make an update...
So simple ... I'm so lazy...I'm going to try this. ciao, MV On Mon, Nov 23, 2009 at 12:43 AM, Marco Vannini <[email protected]>wrote: > Yes it might be, I thought that a trigger could be faster end easiest and > would not impact the normal and clean flow that PostMasterMailbox > implements. I was thinking at a script that could be executed by the > GenericAgent too but I cannot see how having just ARG[0] and ARG[1] that I > think they are not enougth for my job. So, probably I'll go through a > fetchmail/procmail solution that I think it's similar to what you told me. > > Thank you very mutch. > > cheers. > > MV > > On Sun, Nov 22, 2009 at 11:54 PM, James Morgan <[email protected] > > wrote: > >> I did something similar to this with RT and OTRS. There’s a department >> here that uses RT and we use OTRS, so I wrote a script that can accept the >> piped output from sendmail (as an alias), parse the message subject (which >> had the RT number in it) and add the RT number to one of the FreeText >> fields. It also did a MySQL lookup on the ticket table to work out which >> ticket number in OTRS was correct for that RT number and then modified the >> subject line of the message to suit (added [Ticket#...] because RT strips it >> out). >> >> >> >> I suggest it might be a decent option for you. >> >> >> >> *From:* [email protected] [mailto:[email protected]] *On Behalf >> Of *Marco Vannini >> *Sent:* Monday, 23 November 2009 9:36 AM >> >> *To:* User questions and discussions about OTRS. >> *Subject:* Re: [otrs] freefield autofill >> >> >> >> yes, it should be something like this. >> >> >> >> ie, this is the incoming mail >> >> >> >> from: ConfigurationManager >> >> to: deployment, otrs >> >> Subject: REV-EBIS version REV-EBIS_209.0.6.B1_IT Available for Test >> Environment >> >> Body: >> >> Availability in System Test environment. >> >> Release REV-EBIS version REV-EBIS_209.0.6.B1_IT available for System >> Test environment on the Italian StarTeam server >> >> Project: Business_Intelligence >> >> View: REV-EBIS_209.0.6.B1_IT >> >> CR implemented: n.a. >> >> Bug Solved: 75948;76004 >> >> >> >> for the last two row I would like to get (for CR) n.a (or the values that >> could be present) and (for Bug Solved) 75948;76004 and populate freetext7 >> and freetext8 respectively. >> >> >> >> >> >> >> >> On Sun, Nov 22, 2009 at 11:25 PM, James Morgan < >> [email protected]> wrote: >> >> Sorry, I don’t understand the request. Are you wanting to parse the >> incoming message and then set FreeText fields accordingly? >> >> >> >> *From:* [email protected] [mailto:[email protected]] *On Behalf >> Of *Marco Vannini >> *Sent:* Saturday, 21 November 2009 2:43 AM >> *To:* User questions and discussions about OTRS. >> *Subject:* [otrs] freefield autofill >> >> >> >> Hi all, >> >> >> >> Is there anyone that has an freefield autofiller just ready and modifiable >> ? I mean something like a mysql trigger or something else that parse >> incoming mail (so insert into) and take values and update the same record ? >> >> >> >> thanks in advance. >> >> >> >> MV >> >> >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > >
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