Otrs User wrote :
Is it possible that OTRS will send all the open tickets (pending
tickets) everyday in night to list of e-mail ID.
Hello Rupa,
with the stats module you can create a list of tickets matching your
filter criteria. As an output format you can choose a csv file. Since
one can run a statistic also via an included script you can automate
this process and so realize your wish.
The stats module is explained in the admin manual, but one needs some
time and tries to successfully create the wanted results.
The mentioned script should AFAIR be mkStats.pl in /opt/otrs/bin/ .
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de
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