Hi Alxendar I am using windows OTRS version , where can I find the script file , and can I schedule the script to run in windows.
Thanks Rupa On Sun, Dec 13, 2009 at 5:58 AM, Alexander Halle <[email protected]>wrote: > Otrs User wrote : > > Is it possible that OTRS will send all the open tickets (pending tickets) >> everyday in night to list of e-mail ID. >> > > Hello Rupa, > > with the stats module you can create a list of tickets matching your filter > criteria. As an output format you can choose a csv file. Since one can run a > statistic also via an included script you can automate this process and so > realize your wish. > > The stats module is explained in the admin manual, but one needs some time > and tries to successfully create the wanted results. > > The mentioned script should AFAIR be mkStats.pl in /opt/otrs/bin/ . > > > Regards > > Alexander > > -- > radprax Gesellschaft fuer medizinische Versorgungszentren mbH, > Bergstr. 7 - 9, 42105 Wuppertal, > Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 > Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. > Renate Tewaag > Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 > Web: http://www.radprax.de > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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