Have you tried with an explicit switch definition ? I mean with the
--something.... :

[r...@hmcvr0004 bin]# ./SetPermissions.pl --help
bin/SetPermissions.pl <1.10.2.1> - set OTRS file permissions
Copyright (C) 2001-2009 OTRS AG, http://otrs.org/
Usage: SetPermissions.pl
    [--otrs-user=<OTRS_USER>]
    [--web-user=<WEBSERVER_USER>]
    [--otrs-group=<OTRS_GROUP>]
    [--web-group=<WEB_GROUP>]
    [--admin-user=<ADMIN_USER>]
    [--admin-group=<ADMIN_GROUP>]
    [--admin-group-writable]
    [--secure]
    [--not-root]
    <OTRS_HOME>


On Mon, Dec 14, 2009 at 4:09 PM, Julian Junge <[email protected]>wrote:

>
> Dear community,
>
> I have a sever problem with my otrs installation, due to a reconfiguration
> of a server I had to move my otrs home dir from /opt/otrs to
> /home/otrs/www/otrs. The apache config is correct, as I get an OTRS error
> message once I call it up.
>
>  Error: Can't create /home/otrs/www/otrs/var/article/check_permissions_24358: 
> Permission denied
>
>  Try: $OTRS_HOME/bin/SetPermissions.pl !!!
>
>
>
> The problem is that executing *./SetPermissions.pl /home/otrs/www/otrs
> otrs www-data www-data www-data* only sets the Owner to *OTRS *all the
> rest stays *NoGroup *whereby I want it to be *www-data*.
>
> Thank You very much for your assitance!!!
>
>
> --
>
>    - Julian
>
>
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