Sorry - forgot to mention that you will need to restart your apache service after making these changes.
On Wed, Dec 16, 2009 at 2:59 PM, David Holder <[email protected]>wrote: > Hi Rosanna, > > I've just checked another webserver I had this problem with, this is how I > got around it (bear in mind that prior to this I had absolutely no apache > experience, so apologies if this is the wrong way to approach this). In my > .htaccess file in my web root I've added the following: > > AddType application/vnd.ms-word.document.macroEnabled.12 .docm > AddType > application/vnd.openxmlformats-officedocument.wordprocessingml.document docx > AddType > application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx > AddType application/vnd.ms-powerpoint.template.macroEnabled.12 potm > AddType > application/vnd.openxmlformats-officedocument.presentationml.template potx > AddType application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam > AddType application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm > AddType > application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx > AddType application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm > AddType > application/vnd.openxmlformats-officedocument.presentationml.presentation > pptx > AddType application/vnd.ms-excel.addin.macroEnabled.12 xlam > AddType application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb > AddType application/vnd.ms-excel.sheet.macroEnabled.12 xlsm > AddType application/vnd.openxmlformats-officedocument.spreadsheetml.sheet > xlsx > AddType application/vnd.ms-excel.template.macroEnabled.12 xltm > AddType > application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx > > I think you can put this into a .conf file. (httpd.conf?) > > Give that a shot, and let us know how you get on :) > > Regards, > > David > > > On Wed, Dec 16, 2009 at 2:41 PM, Marretta, Rosanna < > [email protected]> wrote: > >> Hi David, >> >> >> >> Thank you very much for your reply. I tried what it told me to do on the >> website, but unfortunately it didn’t work for me. The apache server >> (apache2) is running on a linux server. >> >> >> >> Rosanna >> >> >> >> *From:* [email protected] [mailto:[email protected]] *On Behalf >> Of *David Holder >> *Sent:* 16 December 2009 12:08 >> *To:* User questions and discussions about OTRS. >> *Subject:* Re: [otrs] Office 2007 documents opening at zip files >> >> >> >> Hi Rosanna, >> >> Check this link and see how you get on: >> >> http://www.vladville.com/2007/04/office-2007-mime-types-for-apache.html >> >> Regards, >> >> David >> >> On Wed, Dec 16, 2009 at 11:56 AM, David Holder <[email protected]> >> wrote: >> >> Hi, >> >> The new office 2007 format differs a lot from previous versions (open XML >> I think?) >> >> Either way I had this problem with a website I was hosting off apache, so >> this issue isn't specific to OTRS (afaik), but with apache itself. >> >> Regards, >> >> David >> >> On Wed, Dec 16, 2009 at 11:33 AM, Marretta, Rosanna < >> [email protected]> wrote: >> >> Can somebody tell me why office 2007 documents, i.e. word and excel >> open as zip files when attached to an OTRS call. >> >> >> >> Thanks, >> >> >> >> Rosanna Marretta >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > >
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