Hi Rosanna, That rings a bell with my previous problem. It worked with Firefox but not with IE, but after I made that change IE was then able to properly identify office 2007 filetypes.
On Wed, Dec 16, 2009 at 3:09 PM, Marretta, Rosanna < [email protected]> wrote: > Hi David, > > > > I tried this with another browser such as Google Chrome and it worked > fine. Looks like the problem lies with Internet Explorer. > > > > Rosanna > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *David Holder > *Sent:* 16 December 2009 15:05 > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Office 2007 documents opening at zip files > > > > Sorry - forgot to mention that you will need to restart your apache service > after making these changes. > > On Wed, Dec 16, 2009 at 2:59 PM, David Holder <[email protected]> > wrote: > > Hi Rosanna, > > I've just checked another webserver I had this problem with, this is how I > got around it (bear in mind that prior to this I had absolutely no apache > experience, so apologies if this is the wrong way to approach this). In my > .htaccess file in my web root I've added the following: > > AddType application/vnd.ms-word.document.macroEnabled.12 .docm > AddType > application/vnd.openxmlformats-officedocument.wordprocessingml.document docx > AddType > application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx > AddType application/vnd.ms-powerpoint.template.macroEnabled.12 potm > AddType > application/vnd.openxmlformats-officedocument.presentationml.template potx > AddType application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam > AddType application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm > AddType > application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx > AddType application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm > AddType > application/vnd.openxmlformats-officedocument.presentationml.presentation > pptx > AddType application/vnd.ms-excel.addin.macroEnabled.12 xlam > AddType application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb > AddType application/vnd.ms-excel.sheet.macroEnabled.12 xlsm > AddType application/vnd.openxmlformats-officedocument.spreadsheetml.sheet > xlsx > AddType application/vnd.ms-excel.template.macroEnabled.12 xltm > AddType > application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx > > I think you can put this into a .conf file. (httpd.conf?) > > Give that a shot, and let us know how you get on :) > > Regards, > > David > > > > On Wed, Dec 16, 2009 at 2:41 PM, Marretta, Rosanna < > [email protected]> wrote: > > Hi David, > > > > Thank you very much for your reply. I tried what it told me to do on the > website, but unfortunately it didn’t work for me. The apache server > (apache2) is running on a linux server. > > > > Rosanna > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *David Holder > *Sent:* 16 December 2009 12:08 > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Office 2007 documents opening at zip files > > > > Hi Rosanna, > > Check this link and see how you get on: > > http://www.vladville.com/2007/04/office-2007-mime-types-for-apache.html > > Regards, > > David > > On Wed, Dec 16, 2009 at 11:56 AM, David Holder <[email protected]> > wrote: > > Hi, > > The new office 2007 format differs a lot from previous versions (open XML I > think?) > > Either way I had this problem with a website I was hosting off apache, so > this issue isn't specific to OTRS (afaik), but with apache itself. > > Regards, > > David > > On Wed, Dec 16, 2009 at 11:33 AM, Marretta, Rosanna < > [email protected]> wrote: > > Can somebody tell me why office 2007 documents, i.e. word and excel open > as zip files when attached to an OTRS call. > > > > Thanks, > > > > Rosanna Marretta > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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