That's not really an option. We have over 300 customers and incoming emails in over 1000 domains.
2009/12/23 Marco Vannini <[email protected]> > Additionally you should set X-OTRS-CustomerNo and set the customerid in the > value for the solution proposed by Axel, otherwise, if you tell customer to > use the customer web interface, customer data is automagically linked with > the login... > > HTH > > MV > > > On Wed, Dec 23, 2009 at 11:40 AM, Aron Rotteveel <[email protected] > > wrote: > >> Hi, >> >> Thanks for your reply. Sadly, this is not really an option for us. >> We currently have one main queue for all of our support issues, which is >> quite useful, actually. >> >> It would be more convienient if the customer data was automatically >> linked. This seems like quite a basic feature for a customer support system >> and I am surprised it is not even included in OTRS. >> >> Any ideas? >> >> Thanks in advance. >> >> -- >> Best regards, >> >> Aron Rotteveel >> >> 2009/12/23 Axel Christ <[email protected]> >> >>> Aron, >>> >>> what you could do is use the PostMaster Filter. At least for getting all >>> mails from one company into one queue there is an easy way: >>> >>> In the Match section select: >>> Header 1: From Value: (.*)@some-domain.com >>> >>> In the Set section select: >>> Header 1: X-OTRS-Queue Value: Name of my queue >>> >>> Cheers, >>> >>> >>> Axel Christ >>> CrossConsense Ltd. & Co. KG >>> >>> ---------------------------------------------------------------------- >>> >>> Message: 1 >>> Date: Wed, 23 Dec 2009 09:58:21 +0100 >>> From: Aron Rotteveel <[email protected]> >>> Subject: [otrs] Is it possible to automatically link an email ticket >>> to a customer? >>> To: otrs <[email protected]> >>> Message-ID: >>> <[email protected]> >>> Content-Type: text/plain; charset="iso-8859-1" >>> >>> Hi, >>> >>> Currently, one of the biggest frustrations is the fact that tickets that >>> are >>> sent by e-mail are not automatically linked to a customer. >>> We do not use the customer login interface, simply because we find e-mail >>> much more convienient. >>> >>> The ideal situation would be as follows: >>> >>> >>> - Customer sends email to supp...@ourcompany >>> - Within OTRS, the e-mailadress is crossreferenced with the customer >>> database >>> - If a match is found, the customer details are automatically set >>> >>> Even better would be: >>> >>> >>> - Better support for companies in OTRS: one company can have more than >>> one user, each having different e-mailadresses. When a match is found, >>> the >>> company data is also linked. >>> >>> >>> Is any of the above possible? Thanks in advance. >>> >>> -- >>> Best regards, >>> >>> Aron Rotteveel >>> >>> >>> __________ Hinweis von ESET NOD32 Antivirus, Signaturdatenbank-Version >>> 4711 (20091223) __________ >>> >>> E-Mail wurde gepr?ft mit ESET NOD32 Antivirus. >>> >>> http://www.eset.com >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Met vriendelijke groet, Aron Rotteveel
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