We do not use the customer login interface; as said, customers only send us mail and we use OTRS to group everything together.
I am not sure what you mean by CustomerKey in this case? Can this be retrieved from an email? 2009/12/24 Nils Leideck - ITSM <[email protected]> > Hi, > > On 24.12.2009, at 11:12, Aron Rotteveel wrote: > > > - Username = company name > > Username should be a Username (e.g. CustomerKey), not the Companyname ?!?! > > > - Customer number = internal customer number > > that is fine ... > > Nils Leideck > > -- > Nils Leideck > Senior Consultant > > [email protected] > [email protected] > > http://webint.cryptonode.de / a Fractal project > > CU @ CeBIT 2010 in > Hannover<http://www.otrs.com/en/news-and-press/news-details/article/otrs-auf-der-cebit-2010/?tx_ttnews%5BbackPid%5D=51&cHash=c9381fe235>, > Germany and get to know more about OTRS > at booth no. C37 in hall 2 from March 2-6, 2010! > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Met vriendelijke groet, Aron Rotteveel
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