This is very strange. We have configured the emailaddresses correctly and have done no modding whatsoever.
Perhaps it's time to do a fresh install some time. -- Best regards, Aron Rotteveel 2009/12/25 LQ Marshall <[email protected]> > Considering that each installation we have links accounts out of the box... > I'd agree you have a problem. > > The only thing I would know to check is to verify that you have email > addresses configured in your customer users' accounts. This has always > worked without issue on our installs. > > Might suggest you look at the mods you may have done. > > (sorry, for the top post. Mobile device doesn't bottom post well. > > Merry Christmas, > LQ > > - Sent from my Palm Pre > > ------------------------------ > Aron Rotteveel wrote: > > If what you are saying is right, my OTRS setup must be incredibly broken. > > I have never experienced a single ticket being automatically linked to a > customer in my customer database. > Is there anything I might be overlooking? > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
