Hi David, I never have heard that it is possible to crypt only parts of an email. :-)
Anyway, I guess it would be better to handle this via bugs.otrs.org and an example of the plain text emails with only encrypted attachments. :) Many thanks for help! -Martin On 06.01.2010, at 14:26, David Eitzinger wrote: > Thanks Martin, > > I should have tried that before posting... Using crypt-mode 'detached' > works as described. > > Do you have a suggestion regarding the second issue - when receiving > plain-text emails with attached, gpg-encrypted files ? Is there a way > otrs could detect and decrypt those attachments ? > > Cheers, > > David > > On 6.1.10 14:04 , Martin Edenhofer wrote: >> Hi David, >> >> what OTRS version do you use? >> >> Normally you can use "inline" or "detached" PGP. >> >> "inline" means, that only message body gets crypted/signed. >> >> "detached" means, the whole email (message body + attachments) get's >> crypted/signed. >> >> Greetings, >> >> -Martin >> >> On 06.01.2010, at 12:27, David Eitzinger wrote: >> >>> Hello ! >>> >>> I just stumpled upon a little problem here: We wanted to use OTRS to >>> send out encrypted Emails to clients - including attachments. To my >>> surprise, the emails are crypted but the attachment is sent as is. Is >>> there an easy way to change this behaviour so the entire message is >>> encrypted ? >>> >>> Also: When receiving encrypted Emails, everything is correctly >>> decrypted. Unfortunately this only works with messages that are entirely >>> encrypted. We sometimes get plain text emails with encrypted >>> attachments. - Those are not decrypted automatically and the attachments >>> have to be downloaded and decrypted offline. If someone has a tip how to >>> change this, that would be great ! >>> >>> Cheers, >>> >>> David --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
