Hi Michael,
I apologized for my delayed response. I have not been able to fix this issue
yet. Here is the output of the otrs.checkModules script:
o CGI............................ok (v3.48)
o Date::Pcalc....................ok (v1.2)
o Date::Format...................ok (v2.24)
o DBI............................ok (v1.52)
o DBD::mysql.....................ok (v3.0007)
o Digest::MD5....................ok (v2.39)
o Crypt::PasswdMD5...............ok (v1.3)
o LWP::UserAgent.................ok (v5.834)
o Encode::HanExtra...............ok (v0.23)
o IO::Scalar.....................ok (v2.110)
o IO::Wrap.......................ok (v2.110)
o MIME::Base64...................ok (v3.07)
o Mail::Internet.................ok (v2.04)
o MIME::Tools....................ok (v5.427)
o Net::DNS.......................ok (v0.66)
o Net::POP3......................ok (v2.28)
o Mail::POP3Client...............ok (v2.18 )
o IO::Socket::SSL.............ok (v1.31)
o Net::IMAP::Simple..............ok (v1.17)
o Net::IMAP::Simple::SSL......ok (v1.3)
o Net::SMTP......................ok (v2.29)
o Authen::SASL................ok (v2.12)
o Net::SMTP::SSL..............ok (v1.01)
o Net::LDAP......................ok (v0.39)
o GD.............................ok (v2.44)
o GD::Text....................ok (v0.86)
o GD::Graph...................ok (v1.44)
o GD::Graph::lines............ok (v1.15)
o GD::Text::Align.............ok (v1.18)
o PDF::API2......................ok (v0.73)
o Compress::Zlib..............ok (v2.024)
o SOAP::Lite.....................Not installed! (Optional - Required for the
SOAP interface.)
o XML::Parser....................Not installed! (Optional - Required for
faster xml handling.)
Thanks!
Jose Luis Spahr
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Michiel
Beijen
Sent: Tuesday, January 19, 2010 4:09 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Oracle database backend
Are you sure you have all your Perl modules correctly installed?
Can you share the output of bin/otrs.checkModules?
--
Michiel Beijen
R&D
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751,
VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm
On Mon, Jan 18, 2010 at 3:34 PM, Jose Luis Spahr
<[email protected]> wrote:
> Hi Michiel,
>
> Any more ideas here?
> Any help is greatly appreciated.
>
> Thanks!
> Jose Luis Spahr
>
> -----Original Message-----
> From: [email protected] [mailto:[email protected]] On Behalf Of Jose
> Luis Spahr
> Sent: Wednesday, January 13, 2010 8:22 AM
> To: 'User questions and discussions about OTRS.'
> Subject: Re: [otrs] Oracle database backend
>
> Hi Michiel,
>
> Here is my Perl version:
> Perl, v5.8.8 built for x86_64-linux-thread-multi
>
> Thanks for taking the time to answer and help, I appreciate it.
> I will wait to hear back from you.
>
> Thanks!
> Jose Luis Spahr
>
> -----Original Message-----
> From: [email protected] [mailto:[email protected]] On Behalf Of
> Michiel Beijen
> Sent: Tuesday, January 12, 2010 11:50 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] Oracle database backend
>
> Hi Jose,
>
> Can I ask what Perl version you are using? You can check that via the
> Support module.
>
> Regards,
>
>
> --
> Michiel Beijen
> R&D
>
> OTRS AG
> Norsk-Data-Str 1.
> 61352 Bad Homburg
> Germany
>
> T: +31 (0) 6457 42418
> F: +49 (0) 9421 56818-18
> I: http://www.otrs.com/
>
> Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751,
> VAT ID: DE256610065
> Chairman: Burchard Steinbild, Managing Board: André Mindermann
>
> CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
> at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm
>
>
>
>
> On Tue, Jan 12, 2010 at 10:36 PM, Jose Luis Spahr
> <[email protected]> wrote:
>> Hi List,
>>
>>
>>
>> Is anyone using Oracle as the backend database?
>>
>> I am having problems with the Stats module/icon under the Agent login site.
>>
>>
>>
>> This is the error I get:
>>
>> Software error:
>>
>> Can't locate object method "GetObjectName" via package
>> "Kernel::System::Stats::Static::StateAction" at
>> ../..//Kernel/System/Stats.pm line 2234.
>>
>> referer: http://otrs/otrs/index.pl?Action=AgentDashboard
>>
>>
>>
>> Any help here would be greatly appreciated.
>>
>>
>>
>> Thanks!
>>
>> Jose Luis Spahr
>>
>>
>>
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