during a phone ticket (inbound) you have the choice to set the present ticket as "New Master Ticket", then if I remeber there's a Shawn video on youtube but I've lost the link
On Fri, Mar 5, 2010 at 3:18 PM, Leonardo Certuche < [email protected]> wrote: > Hi there, > > We have OTRS 2.4.5 with ITSM 1.3.2 and just installed > http://ftp.otrs.org/pub/otrs/packages/MasterSlave-1.0.1.opm in order to > take advantage of its features (announced at http://otrs.org/2.4/features/ > ) > > I installed the package, reload the web interface and even restarted the > OTRS service but I still don't see the master or slave options when linking > a ticket (I only see parent and child options) > > I'm assuming this options are shown at /otrs/ > index.pl?Action=AgentLinkObject&SourceObject=Ticket is that right? Is > there something else I should do in order have this feature working? > > Thanks, > > Leonardo Certuche > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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