Hi Marco, Thanks for your quick answer. I see the option where you're telling me which is nice when you know beforehand that the ticket you're creating will be a master ticket, but what about those situations (here it happens a lot) when you realize that the one that should be master ticket was already created before?
Thanks, Leonardo Certuche On 5 March 2010 09:24, Marco Vannini <[email protected]> wrote: > during a phone ticket (inbound) you have the choice to set the present > ticket as "New Master Ticket", then if I remeber there's a Shawn video on > youtube but I've lost the link > > On Fri, Mar 5, 2010 at 3:18 PM, Leonardo Certuche < > [email protected]> wrote: > >> Hi there, >> >> We have OTRS 2.4.5 with ITSM 1.3.2 and just installed >> http://ftp.otrs.org/pub/otrs/packages/MasterSlave-1.0.1.opm in order to >> take advantage of its features (announced at >> http://otrs.org/2.4/features/) >> >> I installed the package, reload the web interface and even restarted the >> OTRS service but I still don't see the master or slave options when linking >> a ticket (I only see parent and child options) >> >> I'm assuming this options are shown at /otrs/ >> index.pl?Action=AgentLinkObject&SourceObject=Ticket is that right? Is >> there something else I should do in order have this feature working? >> >> Thanks, >> >> Leonardo Certuche >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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