I've tested this feature once, but I remember that has seemed rather tricky to me, but working. In order to use this feature, you need to manually open a new ticket and set it as a master first, then link the others ticket you wish to control to the master, which should be visible in the link list, now. As far as I can remember there's no way to use an existing ticket as a master: you need to open one only for this purpose. Anyway, is more complex to explain than to make it, believe me: sorry for the confused explanation, d. ________________________________________ Da: [email protected] [[email protected]] per conto di Leonardo Certuche [[email protected]] Inviato: venerdì 5 marzo 2010 15.18 A: User questions and discussions about OTRS. Oggetto: [otrs] unable to use master/slave feature
Hi there, We have OTRS 2.4.5 with ITSM 1.3.2 and just installed http://ftp.otrs.org/pub/otrs/packages/MasterSlave-1.0.1.opm in order to take advantage of its features (announced at http://otrs.org/2.4/features/) I installed the package, reload the web interface and even restarted the OTRS service but I still don't see the master or slave options when linking a ticket (I only see parent and child options) I'm assuming this options are shown at /otrs/index.pl?Action=AgentLinkObject&SourceObject=Ticket<http://index.pl?Action=AgentLinkObject&SourceObject=Ticket> is that right? Is there something else I should do in order have this feature working? Thanks, Leonardo Certuche --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
