Hi there, We're looking at OTRS for a help desk application. So far I've watched the video on the website, played in the demo environment, and read some of the manual. My next step will be to download/install a demo on my environment.
But I had a general question first -- how customizable is the interface? In particular I'm looking at the New Ticket page from the Admin view. Can we add custom fields that the agent must fill out, such as Category, Location, etc? Or would that require OTRS consulting/customization services? Thanks, Bill
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