Hi, Including new fields is pretty straightforward:
Go to SysConfig (/otrs/index.pl?Action=AdminSysConfig), search for freetext, click on Core::TicketFreeText and define freetext and freekeys, take note of the number you used (example freetext1) and then search again for Frontend::Agent::Ticket::ViewEmailNew (or Frontend::Agent::Ticket::ViewPhoneNew or Frontend::Customer::Ticket::ViewNew) and enable the TicketFreeText (in this case 1), type 1 for optional field and 2 for mandatory field Leonardo Certuche On 5 March 2010 10:56, Bill Matthews <[email protected]> wrote: > Hi there, > > We're looking at OTRS for a help desk application. So far I've watched the > video on the website, played in the demo environment, and read some of the > manual. My next step will be to download/install a demo on my environment. > > But I had a general question first -- how customizable is the interface? > In particular I'm looking at the New Ticket page from the Admin view. > > Can we add custom fields that the agent must fill out, such as Category, > Location, etc? Or would that require OTRS consulting/customization > services? > > Thanks, > Bill > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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