Thanks -- that was exactly what I needed. Everything went smoothly! And Nils, I have contacted the commercial unit to discuss services.
Bill On Fri, Mar 5, 2010 at 1:56 PM, Leonardo Certuche < [email protected]> wrote: > Hi, > > Including new fields is pretty straightforward: > > Go to SysConfig (/otrs/index.pl?Action=AdminSysConfig), search for freetext, > click on Core::TicketFreeText > > > and define freetext and freekeys, take note of the number you used (example > freetext1) and then search again > for Frontend::Agent::Ticket::ViewEmailNew (or > Frontend::Agent::Ticket::ViewPhoneNew or Frontend::Customer::Ticket::ViewNew) > > > and enable the TicketFreeText (in this case 1), type 1 for optional field and > 2 for mandatory field > > Leonardo Certuche > > >
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