Basically, it's just as I described here: http://lists.otrs.org/pipermail/otrs/2010-March/031382.html
On Tue, Mar 9, 2010 at 8:26 PM, Justin Noel <[email protected]> wrote: > I can't find anything that describes how to safely customize a module in > OTRS. I want to be able to modify a module and not worry about it getting > overridden in a future upgrade. > For example, I've made changes to AgentTicketZoom.pm. If I ever upgrade > OTRS, it's just going to get replaced. How do I prevent this from > happening? > Thanks, > Justin Noel > http://www.calendee.com > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
