I can't find anything that describes how to safely customize a module in OTRS. I want to be able to modify a module and not worry about it getting overridden in a future upgrade.
For example, I've made changes to AgentTicketZoom.pm. If I ever upgrade OTRS, it's just going to get replaced. How do I prevent this from happening? Thanks, Justin Noel http://www.calendee.com
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