Michiel, Thanks for the response. I must have overlooked your response to my initial query some time back.
Justin On Tue, Mar 9, 2010 at 2:27 PM, Michiel Beijen <[email protected]>wrote: > Basically, it's just as I described here: > http://lists.otrs.org/pipermail/otrs/2010-March/031382.html > > > On Tue, Mar 9, 2010 at 8:26 PM, Justin Noel <[email protected]> wrote: > > I can't find anything that describes how to safely customize a module in > > OTRS. I want to be able to modify a module and not worry about it > getting > > overridden in a future upgrade. > > For example, I've made changes to AgentTicketZoom.pm. If I ever upgrade > > OTRS, it's just going to get replaced. How do I prevent this from > > happening? > > Thanks, > > Justin Noel > > http://www.calendee.com > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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