Thanks for your answer Reto, I'd be nice if you develop your idea a little further. If I go to Framework -> Frontend::Agent::ModuleRegistration as you suggested, I can see several objects but none of them related to FAQ. I know I can create ACLs according to http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 but in the "list of all possible params" I don't see anyone related to FAQ.
Thanks again, Leonardo Certuche On 11 March 2010 10:43, Reto Müller <[email protected]> wrote: > You can set specific acl in sysconfig under > Frontend::Agent::ModuleRegistration > > Regards Reto > > Am 10.03.10 22:36, schrieb Leonardo Certuche: > > Hello people, > > I'm having trouble defining permissions for the FAQ module. Reading > http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=250 I > understand the following: > > Put all users, that should be able to add and remove FAQ cathegories etc. > to the FAQ, to the "faq_admin" group. > Put all users, that should be able to use the FAQ (create new FAQ articles, > edit existing FAQ articles), into the "faq" group. > > So I gave my agent who won't create FAQ articles the following permissions: > > > faq <http://seus/otrs/index.pl?Action=AdminGroup&Subaction=Change&ID=4> ro > move > create > note > owner > priority > | rw > > faq_admin<http://seus/otrs/index.pl?Action=AdminGroup&Subaction=Change&ID=5> > | > > Then I log into OTRS as that same agent, go to a given article but it still > shows the following options: > > Back <http://seus/otrs/index.pl?Action=AgentFAQ&CategoryID=12> - > Edit<http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Update&CategoryID=12&ItemID=47>- > History<http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=History&CategoryID=12&ItemID=47>- > Print<http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Print&CategoryID=12&ItemID=47>- > Link<http://seus/otrs/index.pl?Action=AgentLinkObject&SourceObject=FAQ&CategoryID=12&SourceKey=47>- > Delete<http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Delete&CategoryID=12&ItemID=47> > > Is there something else I should do in order to make sure a given agent > won't be able to create/edit/delete FAQ articles? > > Thanks in advance for your help, > > Leonardo Certuche > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information > NOW!http://www.otrs.com/en/support/enterprise-subscription/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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