Hello there, No responses here so far? Should I raise a bug report for this?
Leonardo Certuche On 11 March 2010 11:25, Leonardo Certuche <[email protected]>wrote: > Hi again, > > After examining SysConfig with more detail, I found FAQ -> > Frontend::Agent::ModuleRegistration in which there are the following items > under the faq group with RO attributes: > Explorer > New Article > FAQ-Search > History > > These are the buttons on the NavBar, which permissions are working as > expected. My problem is that when I click on any article being logged in as > an user with only RO permission under the faq group and no permissions at > all under the faq_admin group, I still can see the following "buttons": > > > Back - Edit - History - Print - Link - Delete > > I'm particularly interested in hidding the Edit and Delete "buttons", which > an user with only RO permissions should not have available > > Any help is highly appreciated, > > > Leonardo Certuche > > > > On 11 March 2010 11:09, Leonardo Certuche < > [email protected]> wrote: > >> Thanks for your answer Reto, >> >> I'd be nice if you develop your idea a little further. If I go to >> Framework -> Frontend::Agent::ModuleRegistration as you suggested, I can see >> several objects but none of them related to FAQ. I know I can create ACLs >> according to >> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 but in the >> "list of all possible params" I don't see anyone related to FAQ. >> >> Thanks again, >> >> Leonardo Certuche >> >> >> >> On 11 March 2010 10:43, Reto Müller <[email protected]> wrote: >> >>> You can set specific acl in sysconfig under >>> Frontend::Agent::ModuleRegistration >>> >>> Regards Reto >>> >>> Am 10.03.10 22:36, schrieb Leonardo Certuche: >>> >>> Hello people, >>> >>> I'm having trouble defining permissions for the FAQ module. Reading >>> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=250 I >>> understand the following: >>> >>> Put all users, that should be able to add and remove FAQ cathegories etc. >>> to the FAQ, to the "faq_admin" group. >>> Put all users, that should be able to use the FAQ (create new FAQ >>> articles, edit existing FAQ articles), into the "faq" group. >>> >>> So I gave my agent who won't create FAQ articles the following >>> permissions: >>> >>> >>> faq <http://seus/otrs/index.pl?Action=AdminGroup&Subaction=Change&ID=4> >>> ro >>> move >>> create >>> note >>> owner >>> priority >>> | rw >>> >>> faq_admin<http://seus/otrs/index.pl?Action=AdminGroup&Subaction=Change&ID=5> >>> | >>> >>> Then I log into OTRS as that same agent, go to a given article but it >>> still shows the following options: >>> >>> Back <http://seus/otrs/index.pl?Action=AgentFAQ&CategoryID=12> - >>> Edit<http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Update&CategoryID=12&ItemID=47>- >>> History<http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=History&CategoryID=12&ItemID=47>- >>> Print<http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Print&CategoryID=12&ItemID=47>- >>> Link<http://seus/otrs/index.pl?Action=AgentLinkObject&SourceObject=FAQ&CategoryID=12&SourceKey=47>- >>> Delete<http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Delete&CategoryID=12&ItemID=47> >>> >>> Is there something else I should do in order to make sure a given agent >>> won't be able to create/edit/delete FAQ articles? >>> >>> Thanks in advance for your help, >>> >>> Leonardo Certuche >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information >>> NOW!http://www.otrs.com/en/support/enterprise-subscription/ >>> >>> >>> >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >>> >> >> >
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