Hi Leonardo, I guess it's not as bad as it seems; the links for 'edit' and 'delete' are displayed, but if you click them you'll see a 'No permission' error message. You're welcome to file a bug for the displaying of the links!
((enjoy)) - Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Fri, Mar 12, 2010 at 3:56 PM, Leonardo Certuche < [email protected]> wrote: > Hello there, > > No responses here so far? Should I raise a bug report for this? > > Leonardo Certuche > > > On 11 March 2010 11:25, Leonardo Certuche < > [email protected]> wrote: > >> Hi again, >> >> After examining SysConfig with more detail, I found FAQ -> >> Frontend::Agent::ModuleRegistration in which there are the following items >> under the faq group with RO attributes: >> Explorer >> New Article >> FAQ-Search >> History >> >> These are the buttons on the NavBar, which permissions are working as >> expected. My problem is that when I click on any article being logged in as >> an user with only RO permission under the faq group and no permissions at >> all under the faq_admin group, I still can see the following "buttons": >> >> >> Back - Edit - History - Print - Link - Delete >> >> I'm particularly interested in hidding the Edit and Delete "buttons", >> which an user with only RO permissions should not have available >> >> >> Any help is highly appreciated, >> >> >> Leonardo Certuche >> >> >> >> On 11 March 2010 11:09, Leonardo Certuche < >> [email protected]> wrote: >> >>> Thanks for your answer Reto, >>> >>> I'd be nice if you develop your idea a little further. If I go to >>> Framework -> Frontend::Agent::ModuleRegistration as you suggested, I can see >>> several objects but none of them related to FAQ. I know I can create ACLs >>> according to >>> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68 but in the >>> "list of all possible params" I don't see anyone related to FAQ. >>> >>> Thanks again, >>> >>> Leonardo Certuche >>> >>> >>> >>> On 11 March 2010 10:43, Reto Müller <[email protected]> wrote: >>> >>>> You can set specific acl in sysconfig under >>>> Frontend::Agent::ModuleRegistration >>>> >>>> Regards Reto >>>> >>>> Am 10.03.10 22:36, schrieb Leonardo Certuche: >>>> >>>> Hello people, >>>> >>>> I'm having trouble defining permissions for the FAQ module. Reading >>>> http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=250 I >>>> understand the following: >>>> >>>> Put all users, that should be able to add and remove FAQ cathegories >>>> etc. to the FAQ, to the "faq_admin" group. >>>> Put all users, that should be able to use the FAQ (create new FAQ >>>> articles, edit existing FAQ articles), into the "faq" group. >>>> >>>> So I gave my agent who won't create FAQ articles the following >>>> permissions: >>>> >>>> >>>> faq <http://seus/otrs/index.pl?Action=AdminGroup&Subaction=Change&ID=4> >>>> ro >>>> move >>>> create >>>> note >>>> owner >>>> priority >>>> | rw >>>> >>>> faq_admin<http://seus/otrs/index.pl?Action=AdminGroup&Subaction=Change&ID=5> >>>> | >>>> >>>> Then I log into OTRS as that same agent, go to a given article but it >>>> still shows the following options: >>>> >>>> Back <http://seus/otrs/index.pl?Action=AgentFAQ&CategoryID=12> - >>>> Edit<http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Update&CategoryID=12&ItemID=47>- >>>> History<http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=History&CategoryID=12&ItemID=47>- >>>> Print<http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Print&CategoryID=12&ItemID=47>- >>>> Link<http://seus/otrs/index.pl?Action=AgentLinkObject&SourceObject=FAQ&CategoryID=12&SourceKey=47>- >>>> Delete<http://seus/otrs/index.pl?Action=AgentFAQ&Subaction=Delete&CategoryID=12&ItemID=47> >>>> >>>> Is there something else I should do in order to make sure a given agent >>>> won't be able to create/edit/delete FAQ articles? >>>> >>>> Thanks in advance for your help, >>>> >>>> Leonardo Certuche >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>>> NEW! 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