Hi Edmond, Many thanks for answering your own question! I hope other Chinese users might benefit from this.
If there would be a default font which incorporates all glyphs (Latin/Cyrillic/Hebrew/Greek/Arab/Chinese/...) maybe we could use that in the PDF. Because there's no such font (I know of) , I guess we're stuck with this behavior. ((enjoy)) - Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Thu, Apr 15, 2010 at 3:51 PM, Edmond Chan <[email protected]> wrote: > > I answer my question and close it now. > > The problem is caused by missing Traditional Chinese in the default font > file (*.ttf). > > The problem disappears after a new ttf file which supports Traditional > Chinese words is added in the following path and configuration is updated in > SysConfig in UI. > > C:\Program Files\OTRS\StrawberryPerl\perl\site\lib\PDF\API2\fonts > > Thank you! > > > Regards, > > Edmond > > > On Thu, Apr 15, 2010 at 8:00 AM, Edmond Chan <[email protected]> wrote: > >> Resend the following mail because I didn't see it in the mail list... >> >> Who can help? >> >> Thank you! >> >> >> On Wed, Apr 14, 2010 at 10:59 PM, Edmond Chan <[email protected]> wrote: >> >>> Hi all, >>> >>> I am encountering a print problem of Traditional Chinese. Any help is >>> appreciated. >>> >>> ** Problem >>> All Traditional Chinese words because rectangle symbols in printed PDF >>> file. >>> >>> ** What I find >>> After google, seems that PDF::API2 supports Traditional Chinese and don't >>> know why the problem occurs. >>> >>> ** Version >>> OTRS: 2.4.7 >>> ITSM: 1.3.2 >>> >>> I am evaluating OTRS and see if it can be used in our company. No helpful >>> information is found for this problem in mail list after some search. This >>> problem may be a problem which impacts our decision. Any help is >>> appreciated. >>> >>> Thank you! >>> >>> -- >>> Best regards, >>> >>> Edmond Chan >>> >> >> >> >> -- >> Best regards, >> >> Edmond Chan >> > > > > -- > Best regards, > > Edmond Chan > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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