Hi, On 28.04.2010, at 12:10, [email protected] wrote:
> we cannot find how to set a responsible on e-mail tickets, we need to set > a different responsible based on the queue and email address. > > example: > if the mail come to: [email protected] queue to "support" queue and set > responsible to: "[email protected]" > > tried with postmaster filters but no luck.... can you use the GenericAgent for this job? Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
