Hi we cannot find how to set a responsible on e-mail tickets, we need to set a different responsible based on the queue and email address.
example: if the mail come to: [email protected] queue to "support" queue and set responsible to: "[email protected]" tried with postmaster filters but no luck.... Thanks Marco --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
