Already tried but in genericagent interface there's no way to set new responsible.
Marco > Hi, > > On 28.04.2010, at 12:10, [email protected] wrote: > >> we cannot find how to set a responsible on e-mail tickets, we need to >> set >> a different responsible based on the queue and email address. >> >> example: >> if the mail come to: [email protected] queue to "support" queue and >> set >> responsible to: "[email protected]" >> >> tried with postmaster filters but no luck.... > > > can you use the GenericAgent for this job? > > Nils Leideck > > -- > Nils Leideck > Senior Consultant > > [email protected] > [email protected] > > http://webint.cryptonode.de / a Fractal project > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
