Hi, On 07.05.2010, at 18:17, Christopher Lee wrote:
> I administer our OTRS system. One of the things I do it when a ticket hits > the raw queue I move it into the correct queue. When this is done I become > the “owner” of the ticket. The reports I generate then show I have open > tickets when they really should be set to none in the new queue I have moved > the ticket too. Is there anyway to change the owner back to none instead of > myself as the admin of OTRS? please search in the SysConfig for "ForceOwnerResetOnMove" ... this will reset the owner of a ticket to "r...@localhost" (or whatever user id 1 is) after a ticket has been moved. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project
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