Is there a way to MANUALLY set it back to nobody through the interface? We have situations where a User will do part of a request but then needs an as-yet-unnamed person to do the next portion and being able to set it back to NOBODY would help this.
In the interim I created an ID called NOBODY which is given ownership but that is kinda kludgy. On Fri, May 7, 2010 at 1:06 PM, Christopher Lee <[email protected]> wrote: > Thanks, exactly what I was looking for. > > > > -chrisl > > > > > > ________________________________ > > From: [email protected] [mailto:[email protected]] On Behalf Of Nils > Leideck - ITSM > Sent: Friday, May 07, 2010 10:38 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Changing Ticket Owner to "None" > > > > Hi, > > > > On 07.05.2010, at 18:17, Christopher Lee wrote: > > I administer our OTRS system. One of the things I do it when a ticket hits > the raw queue I move it into the correct queue. When this is done I become > the “owner” of the ticket. The reports I generate then show I have open > tickets when they really should be set to none in the new queue I have moved > the ticket too. Is there anyway to change the owner back to none instead of > myself as the admin of OTRS? > > > > please search in the SysConfig for "ForceOwnerResetOnMove" ... this will > reset the owner of a ticket to "r...@localhost" (or whatever user id 1 is) > after a ticket has been moved. > > > > Freundliche Grüße / Kind regards > > Nils Leideck > > -- > Nils Leideck > Senior Consultant > > [email protected] > [email protected] > > http://webint.cryptonode.de / a Fractal project > > > > ****************************************************************************** > This communication (including any attachments) may contain privileged or > confidential information intended for a specific individual and purpose, > and is protected by law. If you are not the intended recipient, you should > delete this communication and/or shred the materials and any attachments and > are hereby notified that any disclosure, copying, or distribution of this > communication, or the taking of any action based on it, is strictly > prohibited. > > Thank you. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- ------------------------------------------------ Broderick Wood HelpDesk Co-Ordinator Technical Services Team #205 Athabasca Hall Department of Computer Science The University of Alberta Edmonton, AB T6G 2E8 (780) 492-5018 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
