Hi Oliver, On 11.05.2010, at 10:54, osallou wrote: > I do not understand however how Change State is modified. State machine shows > what are the possible transitions, but I do not see any way to change the > status of the Change State. > I made a try, and all my WorkOrders are in State Closed. However my Change > State is still Requested, and no menu give me the possibility to change > this... You can and should use the Condition & Action functionality to modify parameters of Changes or Workorders. The Condition & Actions are available in the ChangeZoom dialog.
Regards, Markus -- Markus Esche Customer Development OTRS AG Europaring 4 94315 Straubing Deutschland T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann NEU: OTRS::ITSM 2.0 - jetzt mit dem brandneuen Change Management Modul. -Die erste ITIL® V3 kompatible und nach PinkVERIFY zertifizierte Open Source IT Service Management (ITSM) Lösung weltweit! http://www.otrs.com/de/produkte/otrsitsm/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
