Hi Olivier, you still need to obey the rules of the state machine. This means, if you want to execute an action "Set the change to successful", the change needs to be in a state before from where the transition to 'successful' is allowed of course.
If you want to test this more easily, and to simulate some things, you can also enable in the sysconfig to manually set the change state (in the change edit screen). ITSM Change Management -> Frontend::Agent::ViewChangeEdit ITSMChange::Frontend::AgentITSMChangeEdit###ChangeState set to "Yes". But as Markus wrote before, usually the change state was meant to be set by conditions and actions. Best regards, Udo On 11.05.2010 12:41, osallou wrote: > I did try to add a condition: > When all Workorder State is Closed, action = change Change State to > Successfull. > Though status is still the same. > > Documentation do not precise how conditions are "executed", e.g. > scheduled, or analysed on-the-fly when looking at Change. > > Le 11/05/2010 11:19, Markus Esche a écrit : >> Hi Oliver, >> >> On 11.05.2010, at 10:54, osallou wrote: >> >>> I do not understand however how Change State is modified. State >>> machine shows what are the possible transitions, but I do not see any >>> way to change the status of the Change State. >>> I made a try, and all my WorkOrders are in State Closed. However my >>> Change State is still Requested, and no menu give me the possibility >>> to change this... >>> >> You can and should use the Condition& Action functionality to modify >> parameters of Changes or Workorders. >> The Condition& Actions are available in the ChangeZoom dialog. >> >> Regards, >> Markus >> >> -- >> >> Markus Esche >> Customer Development >> >> OTRS AG >> Europaring 4 >> 94315 Straubing >> Deutschland >> >> T: +49 (0) 9421 56818 0 >> F: +49 (0) 9421 56818 18 >> I: www.otrs.com/ >> >> Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, >> USt-Nr.: DE256610065 >> Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann >> >> NEU: OTRS::ITSM 2.0 - jetzt mit dem brandneuen Change Management >> Modul. -Die erste ITIL® V3 kompatible >> und nach PinkVERIFY zertifizierte Open Source IT Service Management >> (ITSM) Lösung weltweit! >> http://www.otrs.com/de/produkte/otrsitsm/ >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> >> > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
